Frequently Asked Questions

Find Answers To All Your Questions

What is a Photo-to-Life Video?

It’s a short, cinematic video created from a single still photo. We enhance your image, restore details, and apply gentle animation effects to bring the moment to life. The result is a 6–15 second HD video that feels emotional and natural.

Can you work with old or damaged photos?

Yes. We can enhance faded colours, reduce noise, repair minor damage, and bring clarity back to aged or scanned photos. If your photo is severely damaged, we will do our best and contact you if any issues arise.

What kind of animation can I expect?

We focus on subtle, life-like movement — gentle camera motion, soft depth effects, and atmospheric animation. We avoid unnatural facial distortion or exaggerated AI motion.

Is this fully automated AI?

No. While we use advanced tools to assist with animating images, every photo is carefully reviewed and refined by a human for quality and realism. All photo restoration and video editing and finishing is completely by hand.

Will it look realistic?

Yes. We focus on subtle, natural motion — not exaggerated or unnatural effects.

What if I’m not happy?

Your satisfaction matters. If you’re unhappy with the result, contact us and we’ll work with you to make it right.

What file types do you accept?

We accept JPG, PNG, HEIC, and most common formats.
For best results, upload the highest-quality version you have.

Can I upload more than one photo?

The standard service includes one photo per video. If you’d like multiple photos animated, simply add additional units or choose a bundle option.

Is my photo safe and private?

Yes. All photos are stored securely and are never shared, reused, or posted publicly without your explicit permission.

How long does it take to receive my video?

You can choose your preferred speed at checkout:

  • Standard Delivery: 3–5 days

  • Express Delivery: 24–48 hours

  • Priority Same-Day Delivery: When available

How will I receive my finished video?

We send your HD MP4 file via email or a secure download link.

 

Do you offer revisions?

Yes. One small revision is included (e.g., music change, caption adjustment, small motion tweaks). Additional revisions may incur a small fee.

How much does a Photo-to-Life Video cost?

Our standard pricing is:

  • £19.99 — Standard Delivery

  • £34.99 — Express Delivery

  • £49.99 — Same-Day Delivery

Optional add-ons:

  • Photo Restoration Upgrade: +£9.99

  • Extra Video Style Version: +£7.99

  • Caption/Text Addition: +£4.99

How much does a Photo-to-Life Video cost?

Our standard pricing is:

  • £19.99 — Standard Delivery

  • £34.99 — Express Delivery

  • £49.99 — Same-Day Delivery

Optional add-ons:

  • Photo Restoration Upgrade: +£9.99

  • Extra Video Style Version: +£7.99

  • Caption/Text Addition: +£4.99

What payment methods do you accept?

We accept major credit/debit cards, PayPal, Apple Pay, Google Pay, and any methods supported by Shopify Payments.

What is your refund policy?

If we are unable to create a video from your photo, For example: if the photo is too damaged to produce a satisfacory result; you’ll receive a full refund.
We cannot offer a refund if you simply change your mind after work has begun.
Your satisfaction is important — if you’re unhappy with the final result, we offer our revision policy of one free revision.

Can I request a re-edit?

Yes — one complimentary revision is included. Additional revisions may incur a small fee depending on complexity.

Do I own the final video?

Yes. The completed video is yours to keep, share, and use for personal purposes.

Can I order as a gift?

Absolutely! These videos make beautiful gifts for anniversaries, memorials, birthdays, weddings, and special occasions.

Can you add text, dates, or a personalised message?

Yes. Add the Caption/Text option during checkout to include names, dates, or a short dedication.

Can you match the video style I saw elsewhere?

If you have a specific style in mind, send us an example and we’ll try to match it as closely as possible.

My question is not listed, what can I do?

If you have any questions not listed here, feel free to reach out.
Click here to contact us.
We’re always happy to help.